Terms of Service

2) These Terms govern the mutual rights and obligations of the seller and a natural person who concludes a purchase contract outside their business activities as a consumer, or within their business activities (hereinafter "buyer") through the web interface located on the website available at http://kavibox.com (hereinafter "online store").

3) The provisions of these Terms are an integral part of the purchase contract. Divergent provisions in the purchase contract take precedence over the provisions of these Terms.

4) These Terms and the purchase contract are concluded in English.

1) Information about goods, including prices of individual goods and their main features, is listed for individual goods in the online store catalog. Prices of goods include value added tax, all related fees, and costs for returning goods if the goods cannot by their nature be returned by regular post. Prices of goods remain valid for as long as they are displayed in the online store. This provision does not exclude the negotiation of a purchase contract under individually agreed conditions.

2) All product presentations in the online store catalog are informative in nature, and the seller is not obliged to conclude a purchase contract for these goods.

3) Information about packaging and delivery costs is published in the online store. This information is valid only for deliveries within the European Union.

4) Any discounts from the purchase price cannot be combined unless the seller and buyer agree otherwise.

1) Costs incurred by the buyer when using remote communication means in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) are borne by the buyer. These costs do not differ from the basic rate.

2) The buyer orders goods in the following ways:

• Through their customer account, if they have previously registered in the online store,
• By filling out the order form without registration.

3) When placing an order, the buyer selects the goods, number of items, payment method, and delivery method.

4) Before submitting the order, the buyer is allowed to check and change the data entered in the order. The buyer submits the order to the seller by clicking the "Submit Order" button. The data provided in the order is considered correct by the seller. The validity of the order is conditional on filling in all mandatory data in the order form and the buyer's confirmation that they have read these Terms.

1) The subscription can be cancelled after 3 months from its start (i.e., from the first order).

2) The subscription can be cancelled through the customer account in the online store or by contacting the seller's email address.

1) Based on the buyer's registration in the online store, the buyer can access their customer account. From their customer account, the buyer can order goods and make changes to an already purchased subscription. The buyer can also order goods without registration.

2) When registering for a customer account and ordering goods, the buyer is obliged to provide all information correctly and truthfully. The buyer is obliged to update the information in the user account upon any change. The information provided by the buyer in the customer account and when ordering goods is considered correct by the seller.

3) Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding information necessary to access their customer account. The seller is not responsible for any misuse of the customer account by third parties.

1) The buyer can pay the price of goods and any costs associated with the delivery of goods under the purchase contract in the following ways: cashless payment by credit card

5) Goods are delivered to the buyer at the pickup point specified by the buyer in the order.

9) The seller will issue the buyer a tax document – invoice. The tax document is sent after the order is processed to the buyer's email address. Tax documents are issued regularly each month.

10) The buyer acquires ownership of the goods upon payment of the full purchase price for the goods including delivery costs, but no earlier than upon receipt of the goods.

3) To withdraw from the purchase contract, the buyer may use the withdrawal form provided by the seller. The buyer shall send the withdrawal from the purchase contract to the seller's email or delivery address specified in these Terms.

5) If the buyer withdraws from the contract, the seller will return to the buyer without undue delay, no later than 14 days from the withdrawal from the contract, all funds including delivery costs that the seller received from the buyer, in the same manner.

8) The buyer must return the goods to the seller undamaged, unworn, uncontaminated, and in original packaging. The seller is entitled to unilaterally set off the claim for compensation for damage caused to the goods against the buyer's claim for refund of the purchase price.

1) The seller is responsible to the buyer for ensuring that the goods are free from defects upon receipt. In particular, the seller is responsible to the buyer for ensuring that at the time the buyer received the goods, the goods have the properties agreed upon by the parties, and in the absence of agreement, have such properties as described by the seller or manufacturer or expected by the buyer given the nature of the goods and based on their advertising.

2) The seller has obligations from defective performance at least to the extent in which the manufacturer's obligations from defective performance apply. Otherwise, the buyer is entitled to exercise the right from a defect that occurs in consumer goods within twenty-four months from receipt.

15) The seller or an authorized employee will decide on the complaint immediately, in complex cases within three business days. This period does not include a reasonable time depending on the type of product or service needed for professional assessment of the defect. Complaints including defect removal must be handled without undue delay, no later than 30 days from the date of the complaint, unless the seller and buyer agree on a longer period.

1) The contracting parties may deliver all written correspondence to each other by electronic mail.

2) The buyer delivers correspondence to the seller to the email address specified in these Terms. The seller delivers correspondence to the buyer to the email address specified in their customer account or in the order.

1) All information that the buyer provides when cooperating with the seller is confidential and will be treated as such. Unless the buyer gives written consent to the seller, the seller will not use the buyer's data in any way other than for the performance of the contract, except for the email address to which commercial messages may be sent, as this procedure is permitted by law unless expressly refused. These messages may only concern similar or related goods and can be unsubscribed at any time by a simple method (sending a letter, email, or clicking the link in the commercial message). The email address will be kept for this purpose for 3 years from the conclusion of the last contract between the contracting parties.

1) For out-of-court resolution of consumer disputes from the purchase contract, the Czech Trade Inspection Authority with registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/cs is competent. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.

3) The seller is authorized to sell goods based on a trade license. Trade inspection is carried out by the relevant trade licensing office within its competence. The Czech Trade Inspection Authority supervises, within a defined scope, compliance with Act No. 634/1992 Coll. on Consumer Protection, among other things.

1) All agreements between the seller and the buyer are governed by the law of the Czech Republic. If the relationship established by the purchase contract contains an international element, the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.

3) All rights to the seller's website, especially copyrights to content, including page layout, photos, films, graphics, trademarks, logos, and other content and elements, belong to the seller. It is forbidden to copy, modify, or otherwise use the website or any part of it without the seller's consent.

6) The purchase contract including the Terms is archived by the seller in electronic form and is not accessible.

7) The seller may change or supplement the wording of the Terms. This provision does not affect rights and obligations arising during the validity of the previous version of the Terms.